Privacy Policy

Effective Date: 1.20.2025

At The Haven of Calm, we value the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase of our products, which include candles, lip scrubs, body lotions, and room sprays. By using our website or purchasing our products, you agree to the terms outlined in this Privacy Policy.

We collect two types of information:

When you interact with our website, make a purchase, or contact us, we may collect the following personal details:

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment information (through secure payment gateways like PayPal, Stripe, etc.)
• Order details (products purchased, order history)

We may collect non-personal information through cookies and analytics tools such as Google Analytics, which may include:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Time spent on our website
• Referring URLs

This information is used to improve user experience and website performance.

We use your personal information for the following purposes:

• Order processing: To fulfill and process your orders, including shipping, billing, and customer service.
• Customer support: To respond to inquiries, provide assistance, and resolve issues.
• Marketing and promotions: If you opt in, we may send promotional emails or newsletters regarding new products, discounts, or special offers. You can unsubscribe at any time.
• Improving our services: To analyze trends, monitor website usage, and enhance the functionality and content of our website.
• Legal obligations: To comply with applicable laws and regulations.

We take the security of your personal data seriously and implement appropriate physical, technical, and administrative measures to protect your information from unauthorized access, use, or disclosure. Some of the security measures include:

• Encryption of sensitive payment information via SSL (Secure Socket Layer) technology.
• Use of secure payment gateways such as [list payment gateways, e.g., PayPal, Stripe] that comply with industry standards.
• Regular monitoring and updating of our website to prevent potential security breaches.

However, please be aware that no method of online data transmission is 100% secure, and we cannot guarantee the absolute security of your information.

Our website uses cookies and similar tracking technologies to enhance your experience and provide personalized services. Cookies are small data files stored on your device that help us remember your preferences and recognize you when you return to our site.

You may choose to disable cookies in your browser settings, but this may limit your ability to access certain features of our website.

We may share your personal information with trusted third-party service providers who help us with business operations, including:

• Payment processors to complete transactions.
• Shipping and delivery companies for order fulfillment.
• Marketing platforms to manage promotional emails (e.g., Mailchimp).
• Analytics services (e.g., Google Analytics) to monitor and improve website performance.

These third parties are obligated to protect your information and use it solely for the purposes we specify. We do not sell your personal information to third parties.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to legal obligations.
• Opt-out of marketing communications: You can opt-out of receiving promotional emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at [Your Contact Email].

Our website and products are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

If you are located outside of USA, please be aware that your personal information may be transferred to, processed, and stored in countries with different data protection laws. By using our services, you consent to the transfer of your data to these countries.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

The Haven of Calm
Online
Dara@thehavenofcalm.com